The Bear Brewing Company

The Bear Brewing Company

Disclaimer

Disclaimer

This blog is for a faux company. It is being used for a social media marketing course.

Sunday, November 17, 2013

Solving Problems using LAST



Guest recovery is an important facet of any business. At the BBC we take guest recovery very seriously. We know that your patronage is what keeps the lights on…and we are grateful to every guest we are given the opportunity to serve. We believe in our product, and our service; however, sometimes things are libel to go amiss. That is when guest recovery becomes important. At the BBC we teach all of our people a simply rule LAST

Listen—listen to what the customer has to say…what problem they are having

Apologize—always apologize for any inconvenience or problem that is incurred.

Satisfy—Fix the problem, make it right with the customer by offering more than they expect

Thank—Thank the customer for being patient, and bringing the issue to your attention.

If you don’t use LAST it will be the last time you see that customer. That is why we take customer service so seriously.  We would like to take this opportunity to say thank you to our customers. We love our product and we want you to love it too!


No comments:

Post a Comment